Let’s get to work

A fractional recruiting, HR, and training agency designed to solve your people operations challenges as they happen.

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Workforce challenges welcomedSolutions ready

How it works

  1. 1We get to know your current people operations challenges and goals

    Our intake includes a review, where applicable, of your current team, technology, and vendors.

  2. 2We design your solution with the level of technology and personnel needed

    Recurring, project, or on-⁠call support available, depending on your needs.

  3. 3We agree on a timeline and get to work

    We run or support your people operations, communicating and recalibrating as we go.

Impacts you can measure and feel

  • Steady talent pipeline
  • Faster new-hire ramp-up
  • Higher talent retention
  • Consistent training and development
  • Faster change adoption
  • Fewer compliance risks and penalties

Experience

Support forand counting
  • 12+industries
  • 80+job roles
  • 200,000+employees

Tested in complex operations

Organizations in motion

Startups, expansions, pivots, acquisitions.

Information on repeat

Onboarding, check-offs, refreshers, recertifications.

High turnover

Seasonal, part-time, contract, temporary.

Always someone new

Constant onboarding into complex, high-stakes work.

Hard-to-reach, deskless teams

Retail, manufacturing, healthcare, logistics, hospitality, and more.

Multiple locations

Corporate standards and regional exceptions at scale.

Who we help
  • Operations executives
  • Functional area leaders
  • Founders
  • HR and people operations leaders
  • Frontline team managers

Case studies

Showing 22 case studies

Sales Leadership Recruiting

Built a dealer relations leadership team for a musical instrument manufacturer expanding its wholesale market. The dealer network grew by more than 500%.

Manufacturing · Sales

Training & Development Team Transformation

Scoped and recruited a new operations learning and development team for a healthcare organization facing increased training demand as it brought dozens of roles in-house. The team expanded onboarding and development support to 10,000+ employees at 180+ locations and made training records more accurate and easier to access.

Healthcare · Training and development

Marketing Team Design & Recruiting

Designed a marketing team and recruited its talent for a fast-growing financial services company preparing to go public. After going public, the company acquired its nearest competitor and rose to No. 1 in its industry segment.

Financial services · Marketing, Product development

Negative Review Response Training

Built a scenario-based training module that refreshed automotive customer service leaders on the basics of earning customer confidence after negative reviews and customer mistrust rose. As a result, automotive executives reported improved overall customer satisfaction with service representatives.

Automotive · Customer service

Hair Stylist Professional Development Academy

Built a video-based online academy teaching advanced and trending techniques to a salon network’s professional stylists. Stylist confidence and capability both rose.

Beauty · Training and development

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Reviews
  • They pull it off again and again.
  • True professionals who took the time to learn our business.
  • Absorbed our culture immediately.
  • Focused on what actually moves the needle.

Our promises

  • Free audit

    Complete our intake form and we’ll share a free audit with some initial recommendations, within 7 business days.

  • Get started fast

    Solutions ready in as little as 30 days

  • Scale as you go

    Just the right amount of support at every stage

  • Satisfaction guaranteed

    If we don’t meet your expectations, we’ll help you find another vendor.

Meet your team

“Cape” is short for capability: the power to do something.

The Cape Agency is led by a team of business, HR, recruiting, and training leaders. We build and maintain the people operations infrastructure you need to scale and move. Meet some of the lead advisors →

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