The work
is important

But finding talent and
keeping the pace is a struggle.

See how we help

Workforce performance, simplified.

Solve onboarding, retention, and performance challenges without the limits of internal HR or Learning and Development teams.

Our approach

Fractional

Just the right amount of support.

Scalable

Support that evolves with you.

Operator-grade

Tested in complex, regulated industries.

One-stop shop

Hire, ramp, train, and retain in one system.

Experience

Get a team that gets you.

Partners
  • Operations executives and functional area leaders
  • HR and people operations leaders
  • Founders
  • Frontline operations managers
Industries
  • Hospitality
  • Healthcare
  • Logistics
  • Automotive
  • Manufacturing
  • Finance
  • Beauty
  • Professional services
  • And more
Functions
  • Operations
  • Sales
  • Marketing
  • Supply chain
  • Customer success
  • Field services
  • And more

20,000+

employees onboarded

80+

job roles supported

12+

industries
Reviews
  • “They pull it off again and again.”
  • “True professionals who took the time to learn our business.”
  • “Absorbed our culture immediately.”
  • “Focused on what actually moves the needle.”

How it works

  1. 01

    Select a package

    Choose from the 6 areas below.

  2. 02

    Customize your plan

    Tailor the package to your industry and size.

  3. 03

    Confirm the plan

    Meet with a lead advisor for final touches.

  4. 04

    Go

    We'll run the plan and communicate as we go.

Packages

Where should we start?

Magnet
Magnet

Hiring systems and talent pipeline solutions

What we do

We build hiring systems, covering how roles get written through how you show up to candidates and make the final offer.

The Magnet package can include an employer brand audit, job description library, interviewer training, interview scorecards, candidate assessments, salary and rewards planning, and fractional recruiting.

Impacts
  • Faster time to fill
  • Lower cost per hire
  • Higher quality of hire
  • Deeper talent bench
  • Higher offer-accept rate
  • Higher-rated candidate experience
  • Higher talent retention

Filling a role shouldn't take forever.

Contact us to build a custom plan
Springboard
Springboard

Onboarding and orientation solutions

What we do

We design role-specific plans for a new hire's first 90 days and track where they stall, so they become useful faster and want to stay.

The Springboard package can include a content audit, an orientation framework, role-based onboarding plans, quick-start guides, and supervisor observation and sign-off tools.

Impacts
  • Shorter ramp-up to full productivity
  • Higher 90-day and first-year retention
  • More confident new hires
  • Higher new-hire satisfaction
  • More consistent supervisor sign-off

New hire orientation shouldn't be a lottery that depends on who's onsite their first few weeks.

Contact us to build a custom plan
Ground
Ground

Retention and day-to-day job support

What we do

We capture how work gets done and problems get solved, and make sure it's accurate, engaging, and easy to find. When team members can get answers without waiting on a manager, they stay longer and perform sooner.

The Ground package can include standard operating procedures, checklists and job aids, guided walkthroughs, practice scenarios, custom curriculum, safety certification, and a standing review cadence that catches problems early.

Impacts
  • Clearer, more achievable day-to-day work
  • Faster time to proficiency
  • Fewer errors and safety incidents
  • Fewer manager interruptions
  • Fewer lapsed certifications and audit gaps
  • Less disruption when a subject-matter expert leaves
  • Less frustration-driven turnover

Your operations playbooks shouldn't only live in a few high performers' heads.

Contact us to build a custom plan
Sharpen
Sharpen

Role mastery and leadership development solutions

What we do

We help leaders map how their team members move across the organization, into people-management roles or just greater operations mastery. We define what good looks like in each role, and the skills needed to reach the next level. Then we put it in front of your team so anyone knows what's next.

The Sharpen package can include competency models and career ladders for people leaders and operations experts, curriculum for both tracks, competency assessments, coaching and mentorship, and individual development plans.

Impacts
  • Deeper mastery of day-to-day work
  • Stronger managers
  • Deeper bench strength
  • Better retention of high performers
  • Higher manager-effectiveness ratings
  • Stronger employee engagement scores
  • More internal promotions
  • Faster cross-functional execution

Your best people shouldn't have to leave to level up.

Contact us to build a custom plan
Vantage
Vantage

Change management and workforce transformation solutions

What we do

We cover the people side of a reorganization, scale-up, or acquisition: what your workforce must absorb, the plan that gets them there, and rehearsals before it's real.

The Vantage package can include readiness assessment, target operating model and workforce planning, reskilling and scale-up playbooks, tabletop exercises, and change communication.

Impacts
  • Faster change adoption with smaller productivity dips
  • Lower turnover of valued team members
  • Earlier readiness for market shifts
  • More successful reskilling efforts
  • Better-defined target roles and structure
  • Clearer view of your bench before you need it

Change doesn't have to be an emergency.

Contact us to build a custom plan
Helpline
Helpline

Fractional human resources and people operations support

What we do

We bring senior human resources (HR) leadership to a state-by-state compliant people operation, covering recurring busywork and harder cases.

The Helpline package can include fractional HR services, workplace policies from hiring to exit, performance management playbooks, and confidential case handling.

Impacts
  • Less compliance risk exposure
  • Faster case resolution
  • Less manager time lost to personnel issues
  • Faster policy answers for managers
  • More consistent decisions across states
  • Stronger case records when a decision is challenged

Managing personnel issues shouldn't be an operator's second full-time job.

Contact us to build a custom plan

About

Cape is short for capability: the power to do something.

The Cape Agency is led by a team of business, operations, and training leaders. We build and maintain the hiring, onboarding, training, and development infrastructure you need to scale and move.

Our services are delivered by a cross-functional bench of strategists, instructional designers, creatives, and producers, right-sized to your stage. None of the limits of a fixed internal team.

Meet some of the team