Fractional solutions

Training and Development Systems for Healthcare Operations

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  • Off-the-shelf training is generic.

  • Developing training in-house is taxing.

  • Our model takes a hybrid approach to make it easier to launch training programs, customized to how your department’s work gets done.

Summary

You bring your deep expertise of your department operations, proprietary workflows, stakeholders, and systems.

We bring our tested experience producing and facilitating custom training content and programs.

Together, we build a training program that ensures your teams know how to function successfully within, and lead, their department.

Operations training and development scenarios

  • Frontline workersNeed to learn an operational process, and identify and overcome barriers to completing it.
  • New supervisorsNeed to learn the new mindset and skills to effectively transition from individual contributor to supervisor.
  • Middle managersNeed to manage through multiple departments and teams, and understand broader operational responsibilities.
  • New directorsNeed to learn the financial, staffing, vendor, and strategic responsibilities of a department.

How it works

  1. 1
    You pick the roles, operations, and desired outcomes to cultivate.
  2. 2
    We complete an operations intake.

    Our proprietary intake maps:

    • Your operation, and the people, tools, and processes it runs on
    • Real-world scenarios
    • How things “should” go
    • How to problem-solve when they don’t go as planned
  3. 3
    We build your custom training or development program.
  4. 4
    We launch the system to your first cohort.
  5. 5
    We track, measure, update, and repeat.
    • We track completion and your target outcomes
    • We stay tied out with your teams in the field
    • The next cohort gets the latest practice, not what was built on day one

Distinctives

Beyond Clinical

Develops operational readiness for vendor, personnel, and financial management, plus regulatory compliance and other critical business processes.

Custom

Reflects your department operations and way of doing things at a level of detail schools, licensing bodies, and professional societies don’t reach.

Measurable

Custom reporting dashboards track participant feedback, competencies, and progress on your target outcomes.

Delivered on the go

Learning systems deliver microlearnings in your team’s preferred formats, including:

  • Short videos
  • Quick reference guides
  • “What would you do?” scenarios
  • Peer discussion prompts

Continuously refreshed information

Built-in feedback loops keep the program information current, running like a turnkey solution.

More

  • Designed to be consumed incrementally within normal work hours
  • Includes practical activities and “how-to’s” not just rote information
  • Integrates mentorship, peer engagement, and “mission moments”

Return on investment

Bring us your target outcomes. We’ll build the program to get your teams there.

Additional benefits include:

Training

  • New hires get up to speed and perform faster
  • Reduces constant training burden in high-turnover environments
  • Novices reach operations mastery quickly

Development

  • Visible growth paths and talent pipeline for succession planning
  • Enables team members to work at the top of their license
  • Builds capability in operational leadership, including strategic communication, meeting facilitation, and performance management

Where we’ve done it

Operations training picks up where most schools and licensing programs leave off and brings team members who are new to healthcare up to speed.

Spotlight on HCA Healthcare

Pharmacy Leadership Pipeline Development

A 10-month cohort-based program was created to prepare current pharmacy managers and supervisors to become pharmacy directors. Internal subject-matter experts and peer mentors facilitated the program, focusing on pharmacy-specific operational leadership topics that were not adequately addressed by the company, pharmacy schools, licensing bodies, or professional societies. The existing training was too generic.

The program helped create a ready bench of internal talent for pharmacy director openings across the company.

More healthcare case studies

The team

Meet our healthcare industry training and development leads

  • Jenny Burnette, PharmD, BCPS, MBA

    Jenny Burnette, PharmD, BCPS, MBA

    Jenny is the former Vice President of Pharmacy for HCA Healthcare’s Central/West Texas Division, where she led pharmacy services across two markets, consisting of 350+ pharmacy team members. Frustrated by director recruitment challenges, Jenny conceived the idea for a director training program, fostered cross-functional development, and within two years, achieved success in closing the recruitment gap and scaling the program across all 15 divisions.

  • Harry Jones, PhD

    Harry Jones, PhD

    Harry is an organizational development and leadership professional serving organizations where trust, precision, and accountability are essential. At St. Jude Children’s Research Hospital, he worked with leaders, practitioners, and researchers on leadership development and complex initiatives. His client experience includes Kate Spade, SoulCycle, and Slack. An Army veteran, Harry has also served on the faculty at West Point.

  • Eddie Decker, MHA, RN

    Eddie Decker, MHA, RN

    Eddie is the former Associate Vice President of Patient Safety Integration at HCA Healthcare, where he spent nearly six years across patient safety and safety engineering. He was previously Patient Safety Director at St. Mark’s Hospital, and spent six years at University of Utah Hospitals and Clinics as a clinical nurse and nurse educator.

  • Barak Wright

    Barak Wright

    Barak is the former Head of Non-Clinical Learning Operations at HealthTrust Performance Group, where he was responsible for expanding onboarding and operations readiness for 10,000+ employees at 180+ HCA Healthcare hospitals. He has also led training operations in the automotive industry for Acura and Nissan, among others.

Ready to get started?

Text or call (213) 537-3215hi@thecape.agency

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Complete the intake form below to receive a custom proposal within 7 business days.

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