Fractional solutions

Cover and prevent pharmacy operations gaps.

We’re not just consultants. We’re experienced healthcare operators providing custom solutions and extra hands to help meet your target outcomes.

Model the real cost of operations gaps

Challenges we help solve

  • Operations standardization & documentation

    Signs of an issue or gap

    • Patient care issues and poor department collaboration
    • Low employee engagement and satisfaction scores
    • Executive time spent hand-holding and fire-fighting

  • Operations DEA & BOP compliance

    Signs of an issue or gap

    • Compliance findings
    • Survey readiness gaps
    • Compliance penalties

  • Operations onboarding and training

    Signs of an issue or gap

    • Inventory issues like purchasing errors and waste
    • Regulatory findings and penalties
    • Low team retention

  • Operations leadership pipeline & maturity

    Signs of an issue or gap

    • High recruiting fees and dependence on outside recruiters
    • Thin or missing talent bench
    • High leader turnover

Solutions we offer

  1. Process standardization and documentation

    A limited or ongoing engagement to help your leaders standardize policies and processes for one or more sites:

    • Process workflow mapping and standard operating procedure (SOP) development
    • Policy updates and consolidations
    • Change management and communication tools to drive awareness of process standards
    • Policy management and intranet tool implementations that make it easy to find and update operations information
    • Custom dashboards for evaluating program effectiveness and continuous improvement
    • Reduces team’s reliance on managers and executives to find guidance and troubleshoot issues
    • Reduces manual, ad hoc processes and allows team to work more productively at the top of their license.
    • Improves safety and regulatory compliance through standards for daily work
    • Improves team communication and coordination between roles and sites.

  2. Operations onboarding and training

    A limited or ongoing engagement that builds new hire onboarding and role-based training for techs, supervisors, managers, and directors:

    • Short social media style content, interactive assessments, and experiences delivered to, and optimized for, mobile
    • Technology and feedback infrastructure that reduces manual onboarding and training administration
    • Consistent delivery of new hire and refresher training
    • Custom dashboards for evaluating program effectiveness and continuous improvement, with insight into who is keeping the pace vs falling behind across sites
    • Customized operations-specific information is easy to understand, remember, and apply to daily work right away
    • Awareness of end-to-end processes reduces inventory waste and patient safety issues.
    • Reduces behaviors that generate regulatory risks and penalties.
    • Creates self-service for operations guidance and problem-solving that reduces burden on manager and executive time.
    • Reduces training time outside of work with information designed and delivered to fit within normal work hours
    • Shares the “why” behind standard processes, building a stronger, engaged culture that enables growth.

  3. Leadership development and pipeline

    A limited or ongoing engagement that builds custom leadership curriculum for supervisors, managers, and directors, delivered in formats the team prefers:

    • Root cause analysis of why leaders leave or don’t take promotion opportunities
    • A focus on the mindset shift and strategic skills required to steer a department’s outcomes
    • Deep coverage of the operations “nuts and bolts” that drive patient care and operations outcomes
    • Custom dashboards for evaluating program effectiveness and continuous improvement
    • Reduce reliance on contract labor and third-party recruiters by developing stronger internal pipelines.
    • Improves retention and fills hard-to-fill leader roles from within
    • Boosts leadership engagement, satisfaction, and growth.
    • Builds leadership confidence and ability to act without needing to ask a one-up.
    • Builds capability to control inventory and labor costs.

Approach

We are contract healthcare operators with tested experience.

  • Fast.

    With our experience and proprietary processes, we implement solutions and get up to speed faster than internal hires.

  • Custom.

    Tailored to your exact operations, not generic off-the-shelf solutions.

  • Hands-on.

    We work and think like operators. We have a bias toward action and take responsibility for outcomes.

  • Fractional.

    Just as much support as you need, every step of the way.

  • Practical.

    We use AI where it makes the work faster and more consistent.

  • Business-minded.

    Unique coverage for the operations “nuts and bolts” that impact patient care and business performance.

Sample engagement process

  1. Learn your operation and outcomes

    KPIs, performance gaps, and pipeline issues.

  2. Embed with operators to clarify the process

    Experienced operators sign NDAs, embed with your operation and learn your people, technology, and workflows.

  3. Configure a custom team

    Solve your unique needs on the platforms and formats your team actually wants.

  4. Deliver a consistent solution

    Feedback loops from day 1 assess effectiveness with stakeholders and users.

  5. Drive continuous improvement

    We deliver and recalibrate the systems and programs. Something not working? We’ll make it right.

Model your costs & start saving

Ready to get started?

First model the real cost of your pharmacy operations gaps.Then, request a proposal to help mitigate these costs by as much as 80%.

I. Enter current expense figures

A. Workforce coverage

$0

Third-party recruiting fees$0
  • Help me calculate
Contract labor$0
Labor hours for training$0
Executive time spent fire-fighting and hand-holding$0

B. Process errors and gaps

$0

Inventory errors and off-contract purchases$0
Unfilled key operations roles$0

C. Compliance

$0

DEA compliance findings$0
Board of pharmacy compliance findings$0

*Note: These figures are estimates for discussion purposes. They are not binding until agreed to in a statement of work (SOW).

II. Request solutions proposal

When would you like support to start?

Your operations today

Which solutions are you interested in?

What’s driving the need for support?

Are your policies and standard operating procedures (SOPs) documented and current?

Do you have a new hire onboarding program for pharmacy staff?

Is there a pharmacy leadership or residency program in place today?

Who develops pharmacy leaders today?

Technology

Team size and sites

  • How many pharmacy staff, including techs, do you have?
  • How many pharmacy leaders (supervisors, managers, and directors) do you have?
  • How many hospitals or pharmacy sites do they cover?

Does your company approve the use of AI agents in its operations on a case-by-case basis?